Payment Procedures
Unless other arrangements have been made with Head Dragon, payments must be made through our PayPal Account within 72 hours of date of sale or the order will be cancelled. If the purchase is made through an Auction, the product will be awarded to the next highest bidder. Once payment is received and processed, please allow 10 business days for delivery. If there are questions, please contact us
Damage and/or Breakage
We are not responsible for damage caused by the postal services or private delivery services in any country once the package leaves our hands. We go to great lengths to pack each item to survive even the roughest trip around the world. If there are any concern about breakage to an item, we will be glad to arrange to have the item insured before it leaves our location. If you feel that an item was damaged due to poor packaging, we will be glad to inspect photographs of the damaged item and discuss it with you so that it can be resolved to your satisfaction.
Loss of any item shipped to/from Overseas
Small items are shipped Air Mail for International delivery and normally the post office in Hong Kong does not give a receipt. We can request that the item be sent Air Mail Registered and a receipt is provided so you can track your package. Larger orders are sent Air Parcel and a US Customs receipt is always given (if the parcel is headed for the USA). To date (knock on wood) we have never lost a parcel. However, if there is any concern, please request we send the package registered (there is a small charge). Larger parcels are automatically sent Air parcel so we always have a receipt.
Substitutions
We reserve the right to substitute an item of greater value for any item ordered which we cannot deliver due to damage discovered during packaging for shipment. We will not knowingly ship damaged goods but will select a replacement item or items similar to and of greater value than the item which was damaged prior to shipment. If you are not satisfied with the substitution you may return it for a full refund including all the shipping costs both ways. Your satisfaction is guaranteed.
Product Guarantee
You must be completely satisfied with any of our products, or return the product in re-saleable condition for a full refund of the purchase price (shipping NOT included). Regardless of the reason we will substitute another product or refund your purchase price. All claims for replacements and/or refunds must be made within 7 days of receipt of said product.
Shipping
With the exception of holidays, we will ship your package to you within 10 days of receipt of funds. We make buying trips to Asia once a week and can usually fill “out of stock” items during that trip. If an item will be back ordered longer than 10 days, we will advise you and ask you if you wish to wait or receive a refund. There are over 5,000 different items in the warehouse so back orders are few. We will be glad to rush processing and filling your order at your request, and at no additional charge. Just ask us.
Basic shipping charges are waived on orders that exceed $50.00. An extraordinary amount of care is taken to wrap and package each item for shipment in order to prevent breakage or damage which includes the personnel who individually pack and physically take the order to the post office for mailing at no additional charge to you. Therefore, customers are responsible for all optional insurance costs.
Any pre-approved additional mailing costs will be added to the packing and handling fee. We make every attempt to keep the cost as low as possible. Because of our already very low prices, we cannot absorb all out of pocket costs to get the item safely to your door in the fastest way possible. If you are able, please group all your purchases into one order so that only one Packaging Charge will apply. If you are particularly concerned about damage in overseas shipping we can arrange to have the parcel insured. Overseas shipping doesn't have to be scary if it is packed correctly.
All our parcels sent from Asia are normally sent Air mail or Air parcel. Delivery times to the USA are about the same for all the States: 7-10 business days from the time it leaves us. The cost is the same for all 50 States. In fact our Air Mail rates are pretty close to the same anywhere in the world. We have installed a shipping cost calculator which will automatically calculate your shipping charges on your total order.
We have different warehouses in the United States. Most items will be shipped from our US warehouse for buyers in North America by UPS Ground. This means that you will receive the item within 10 days from the date payment is received and processed. Insurance, overnight and 2nd day Air is available for an extra charge.
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