Our Privacy Policy

Privacy Faq: 

What personal information do we gather and how do we use it?

When you order, we need to know your name, email address, mailing address, credit card number, and credit card expiration date. This allows us to process and fulfill your order and to notify you of your 
order status. However, you may pay through PayPal or by sending us a check. Payment by check will take longer to process because of our validation procedures.

When you sign up for services like Newsletters or download certain software or plug-ins made available by us through our site, we need only an email address -- which we use to send the information you 
requested. 

When you submit a customer feedback, we also ask for your email address but we will not display it with your feedback. This is for our reference purposes so we can get in touch with you. 

When you enter a contest or other promotional feature, we may ask for your name, address, and email address so we can administer the contest  and notify winners. we may also host promotions and sweepstakes that may be sponsored and administered by outside parties. 

We may personalize your shopping experience by using your purchases and site behavior to shape our recommendations about other merchandise that might be of interest to you. We also monitor customer traffic patterns and site usage to help us develop the design and layout of the site. 
We may also use the information we collect to occasionally notify you about important functionality changes to the web site, new services, and special offers we think you'll find valuable. If you would rather not receive this information, email us to change your preferences. Make sure your email address you have left with us is correct. 

How does we protect customer information? 

We use the latest encryption technology to keep your personal information safe. All your ordering information -- including your name, address, and credit card number -- is encrypted using a secure server for maximum security. Your credit card and billing information cannot be read as it travels to our ordering system. To ensure that your information is even more secure, once we receive your credit card information, we store it on a server that isn't accessible from the Internet. We're so certain that our online order systems are secure that we back it up with a guarantee. In the unlikely event that 
you are subject to fraudulent charges, remember to first notify your credit card provider in accordance with its reporting rules and procedures. If, for whatever reason, you are held responsible for any 
fraudulent charges made on our site, we will cover the entire liability for you, up to $50, as long as the unauthorized use of your credit card resulted through no fault of your own from purchases 
made from us while using our secure server. 

Credit card transactions are handled by a third-party financial institution, which receives the credit card number and other personal identifying information only to verify the credit card numbers and 
process transactions.

What about "cookies"? 

"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our site uses cookies to speed navigation, keep track of items, and provide you with custom-tailored content. We also use cookies to remember information you gave us so you don't have to re-enter it each time you visit the site. By showing us how and when shoppers use the site, cookies also help us see which areas are popular and which are not. Many improvements and updates to  the site are based on the data derived from these cookies, such as total number of visitors and pages viewed. Most browsers are initially set to accept cookies. If you'd prefer, you can set yours to refuse 
cookies. You will still be able to order from us using the Shopping Cart. 

Will we disclose the information we collect to outside parties? 

We will never, ever, share customer information with anyone outside of our company. 

How do we allow customers to update or change the information it collects? 

If at any time you would like to change any information in your account, just go to the Your Account link at the top right of any page. This will take you to the Your Account page, where you can change or update your email address and password, billing address, etc. 

What is your policy if I link to a third-party web site? 

When you click on links and/or ad banners that take you to third-party web sites, you will be subject to the third parties' privacy policies. While we support the protection of privacy on the Internet, 
Jade Market Hong Kong cannot be responsible for the actions of third parties. We encourage you to read the posted privacy statement whenever interacting with any web site. 

Your consent 

By using our web site, you consent to the collection and use of this information by us. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.